Refund Policy

Frontier Roping Supply Refund Policy

At Frontier Roping Supply, we value your satisfaction and strive to provide exceptional products and service. If you encounter any issues with your purchase, please review our refund policy below:

Returns and Refunds

  1. Eligibility:
    • To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.
    • Custom-made or personalized items are exempt from refunds unless they are defective or damaged.
  2. Timeframe:
    • You have 30 days from the date of delivery to initiate a return.
    • After 30 days, we cannot accept returns or issue refunds.
  3. Return Process:
    • Contact our customer support team at to request a return authorization.
    • Once approved, securely package the item and ship it back to us using a trackable shipping method.
    • Include a copy of your original order confirmation or packing slip.
  4. Refund Process:
    • Upon receiving the returned item, we will inspect it.
    • If approved, we will initiate a refund to your original payment method within 5 business days.
    • Shipping costs are non-refundable.
  5. Damaged or Defective Items:
    • If your item arrives damaged or defective, please notify us within 48 hours of delivery.
    • We will arrange for a replacement or issue a full refund, including return shipping costs.
  6. Non-Refundable Items:
    • Gift cards and downloadable products are non-refundable.
    • Clearance or sale items may have limited refund eligibility.

Contact Us

If you have any questions or need assistance, feel free to reach out to our friendly customer support team at We’re here to help!